Administering and Troubleshooting Webex Hybrid Services and APIs (ADVANCED CLOUD-CONFT)

This five-day, instructor-led, hands-on course is aimed at IT professionals eager to learn the advanced functionalities and hybrid services of Webex for applications. The curriculum is designed to convey deep insights into provisioning, administration, monitoring, and problem-solving for Cisco Webex integrations and Hybrid Services within frameworks. It delves into integrating services such as Directory Services, Edge Audio, Edge Connect, Edge Mesh, Hybrid Security, and Single Sign-On with current infrastructures. Moreover, the course comprehensively covers topics ranging from the configuration of the Webex Control Hub to the integration of third-party applications, preparing participants to adeptly manage an advanced Webex setup.

Participants will also explore how integrating with Microsoft Teams room systems enhances cross-platform collaboration and how stringent security protocols ensure adherence to industry regulations. Features like Webex Connect provide virtual collaboration spaces for teams while ensuring compliance with standards, and the Webex API allows for the integration of bespoke applications. The course also highlights how artificial intelligence and machine learning technologies improve the user experience through smart features and automation. Additionally, it teaches advanced troubleshooting techniques for addressing technical issues and enhancing system performance.

How you’ll benefit

This class will help you:

• Learn how to optimize the management of CCE solutions for proactive management of contact center tasks
• Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management

Why Attend with Current Technologies CLC

• Our Instructors are in the top 10% rated by Cisco
• Our Lab has a dedicated 1 Gig Fiber Connection for our Labs
• Our Labs run up to Date Code for all our courses

• Webex Overview:
  • Designed to provide participants with a solid foundation in Webex's core functionalities and its significance in facilitating digital communication and collaboration, particularly within sectors. This module covers an array of essential topics, starting with a comprehensive introduction to the various services offered by Webex, including meetings, messaging, and events, highlighting how these services enhance effective communication. Special emphasis is placed on the customization and security features that cater to the specific needs of agencies, ensuring reliability and compliance with stringent regulations. Participants will explore the key features and benefits of Webex, such as high-definition video conferencing, secure messaging, file sharing, and interactive collaboration tools, all aimed at boosting teamwork and productivity.
• Webex Hybrid Services Overview:
  • This module provides detailed information on WebEx Phones, Devices, and Accessories for WebEx Calling. Students learn the variety of WebEx-compatible phones, including desk, conference, and wireless phones, learners will discover the specific features and benefits that each type offers to meet different organizational needs. The module further explores additional devices and accessories, such as headsets and cameras, designed to complement Webex Calling, ensuring high-quality audio and video communication. Special attention is given to setup procedures, configuration settings, and best practices for maintaining and troubleshooting these hardware components to maximize their functionality and lifespan.
• Webex Directory Synchronization and Single Sign-On:
  • Participants will learn to configure Directory Synchronization and Single Sign-On (SSO) functionalities within the Webex ecosystem, emphasizing their importance in streamlining user management and enhancing security across organizations. Directory Synchronization is highlighted as a critical feature for automatically updating and maintaining user information in Webex, mirroring changes made in the organization's on-premises Active Directory or cloud-based directories. This synchronization ensures that user accounts and groups consistently align with the organization’s current structure, facilitating easier user management and access control.
• Azure AD Integration with Webex:
  • Participants will learn to integrate Azure Active Directory (Azure AD) with Webex, highlighting the benefits of using Azure AD for centralized cloud-based identity and access management. Participants will learn how to configure single sign-on (SSO), conditional access policies, and user provisioning between Azure AD and Webex, ensuring a secure and efficient authentication process. This module will cover the technical steps for integration, best practices for managing user identities and groups, and strategies for leveraging Azure AD features to enhance security and compliance within the Webex environment.
• Webex Hybrid Calendar:
  • This module delves into integrating Webex with organizational calendaring systems, facilitating effortless scheduling and management of meetings directly from users' preferred calendar applications. The focus of this section is on illustrating how the Hybrid Calendar Service streamlines the meeting experience by allowing users to join Webex meetings with a single click from their calendar invites, regardless of the device they use. This seamless integration supports various calendar platforms, enhancing usability and efficiency across the organization. Participants will learn about the technical setup required to enable the Hybrid Calendar Service, including configurations for Microsoft Exchange, Office 365, and Google Calendar, ensuring a comprehensive understanding of how to implement this service effectively.
• Webex Services - Hybrid Call Service:
  • Details the Hybrid Call Service seamlessly integrates Webex's cloud calling capabilities with existing on-premises telephony infrastructure, enabling a unified calling experience across the organization. The focus is on bridging the gap between traditional telephony systems and modern, cloud-based communication solutions, offering users the flexibility to make and receive calls on any device, whether a desk phone, computer, or mobile device, without compromising on features or functionality.
  • This module dives deep into the technical setup and configuration required to implement Hybrid Call Service, covering call routing, number management, and integration with existing PBX systems and SIP trunks. Participants will learn about the benefits of this hybrid approach, including enhanced mobility, improved disaster recovery, and the ability to leverage the global reach of Webex's cloud infrastructure while maintaining control over critical telephony resources on-premises.
• Webex-Edge Connect:
  • Introduces Webex-Edge Connect, a dedicated, private connection to the Webex cloud that bypasses the public internet, ensuring secure, reliable, and high-quality communication and collaboration. Participants will learn about the significance of Edge Connect in providing a direct path from their network to Webex services, which minimizes latency, packet loss, and jitter, thereby significantly improving the quality of audio and video interactions. The section further explores the technical requirements and setup process for establishing an Edge Connect connection, including the configuration of MPLS (Multiprotocol Label Switching) or direct peering arrangements with Cisco's Webex cloud.
• Webex-Edge Video Mesh:
  • Explains Edge Video Mesh enables a hybrid media service that allows video conferencing traffic to be handled locally within an organization's network, rather than routing all traffic through the Webex cloud. This module will provide participants with a comprehensive understanding of how Edge Video Mesh works, including its ability to automatically choose the optimal path for video traffic, whether that be through the local network for intra-company calls or through the Webex cloud for external calls.
  • Participants will explore the setup and management of Edge Video Mesh nodes within their network infrastructure, learning how these nodes can intelligently distribute video traffic to ensure the best possible call quality and performance. This includes discussions on deployment strategies, scalability, and how to monitor and manage the health and performance of Edge Video Mesh within the Webex Control Hub.
• Webex-Edge Audio:
  • Discusses the advanced features explored in the course, the "Edge Audio" module is introduced to address an essential aspect of Webex communications: audio quality and cost efficiency. Edge Audio is a solution designed to provide high-quality, reliable voice connectivity for Webex meetings by leveraging an organization's existing voice infrastructure. This module will guide participants through the benefits and implementation of Edge Audio, illustrating how it allows calls to Webex meetings from phones to be routed through the organization's PSTN (Public Switched Telephone Network) or SIP (Session Initiation Protocol) trunks. This approach not only enhances call quality by utilizing the local network infrastructure but also significantly reduces telephony costs associated with long-distance and international calls by avoiding traditional carrier charges.
• Webex Microsoft Teams Room Integration:
  • This module explores the strategic importance of integrating Webex with Microsoft Teams Room systems, enabling organizations to leverage the strengths of both platforms for enhanced communication and collaboration. Participants will gain insight into the seamless connectivity that allows Microsoft Teams Rooms to join Webex meetings and vice versa, facilitating a unified meeting experience across different collaboration platforms. Students will learn how to set up an integration, including the configuration of interoperability between Webex and Microsoft Teams Room systems, ensuring compatibility and smooth operation. It will detail the benefits of this integration, such as increased flexibility in meeting room usage, broader access to collaboration tools, and the ability to choose the most suitable platform for specific meeting needs without being restricted by technology silos.
• Webex Hybrid Services - Security:
  • This module specifically addresses the deployment and management of the Hybrid Security Server, a pivotal element designed to enhance security measures for organizations operating both cloud-based and on-premises communication systems. The Hybrid Security Server acts as a secure bridge, facilitating encrypted communication between an organization's internal network and the Webex cloud services, ensuring that sensitive data remains protected during transit. Participants will explore the technical aspects of setting up and configuring the Hybrid Security Server, including requirements for hardware, software, and network configurations to optimize security and performance. The module emphasizes the importance of the Hybrid Security Server in implementing strong encryption protocols, secure authentication, and authorization processes, which are vital for maintaining the confidentiality and integrity of data within large enterprises.
• Webex - Connect:
  • This part of the curriculum focuses on Webex Connect, an innovative solution designed to elevate virtual collaboration by providing a unified platform for messaging, file sharing, and interactive tools. Webex Connect integrates seamlessly with the broader Webex ecosystem, enhancing the overall collaboration experience within organizations, particularly those within sectors where secure and efficient communication is crucial. This section delves into the functionalities and benefits of Webex Connect, including how it facilitates more dynamic and engaging team interactions through features like threaded conversations, secure file sharing, and integration with third-party applications. Participants will learn how to leverage Webex Connect to foster a collaborative environment that supports both synchronous and asynchronous communication, ensuring teams can work together effectively, regardless of location. 
• Compliance:
  • Covers Compliance" section, meticulously designed to address the imperative of adhering to legal and regulatory standards within the Webex environment. This segment emphasizes the importance of compliance in enterprise settings, where communication solutions must not only facilitate efficiency and security but also align with stringent legal frameworks and industry regulations.
  • This section delves into the specific compliance features integrated into Webex, including data protection, privacy regulations, and audit capabilities, which ensure that organizations can confidently use Webex services without compromising their compliance posture. Participants will learn about the various standards and regulations that Webex adheres to, such as GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), and others relevant to different sectors, demonstrating Webex’s commitment to secure and compliant communication and collaboration.
  • Furthermore, the "Compliance" section will guide participants through the best practices for configuring Webex settings and policies to meet compliance requirements, including data retention policies, user access controls, and encryption standards. This knowledge is crucial for IT professionals tasked with overseeing communication platforms, as it enables them to implement and manage Webex services in a manner that upholds the organization's legal and ethical responsibilities.
• Webex API Overview:
  • This module is specifically designed for IT professionals and developers interested in leveraging Webex's programmable interfaces to integrate custom applications, automate workflows, and enhance the functionality of their Webex environment, particularly within government and enterprise settings where tailored solutions are often required. Participants will be introduced to the breadth and depth of Webex APIs, including those for meetings, messaging, calling, and team collaboration. This section will explain how these APIs can be utilized to create bespoke solutions that align with organizational needs, such as automating meeting scheduling, customizing user interfaces, or integrating Webex functionalities into existing enterprise applications and services.
• Advanced Troubleshooting:
  • Provides the course culminates with the "Advanced Troubleshooting" section, specifically designed to arm IT professionals with the expertise required to diagnose and resolve complex issues within the Webex environment. This crucial module delves into the sophisticated troubleshooting techniques and tools available for addressing technical challenges that may arise in deploying, managing, and utilizing Webex services, especially in large enterprise settings where reliability and performance are paramount. Participants will be guided through a systematic approach to troubleshooting, starting with identifying symptoms and isolating the source of the problem, whether it be related to network configurations, hardware compatibility, software settings, or integration issues with other platforms. The section emphasizes the use of diagnostic tools and logs provided by Webex, as well as third-party network analysis tools, to gather relevant data and analyze it to pinpoint the underlying issues.

Who should sit this course?

This course is ideally suited for professionals involved in the deployment and management of communication networks within settings, specifically those who focus on integrating, managing, and troubleshooting the Webex Environment. 

The ideal candidates include:

• Network Engineers: 
  • Professionals responsible for designing, implementing, and maintaining Webex network infrastructure, including Meetings, Messaging, and Calling.
• System Administrators: 
  • Individuals who manage and configure network systems, ensuring reliable operation of Webex Meetings, Messaging, and Calling.
• Telecommunications Specialists: 
  • Experts who specialize in the deployment and maintenance of telecommunication systems, including Webex Meetings, Messaging, and Calling.
• IT Professionals: 
  • Those working within companies who require secure and reliable Webex Meetings, Messaging, and Calling systems that comply with specific standards.
• Technical Support Staff: 
  • Personnel providing technical support for Webex Meetings, Messaging, and Calling and associated telecommunication systems.

• (CLOUD-CONFT)

OUTLINE

Module 1: Configure Webex Control Hub 

• Webex Overview
• Webex Meeting Overview
• Webex Hybrid Services Overview
• Webex Messaging and Calling Overview

Module 2: Network Planning, and Network Assessment

• Webex Administration Client Requirements
• Network Requirements
• Network Assessment for Webex
• Hybrid Work Readiness Assessment

Module 3: Webex Control Hub

• Control Hub Overview
• Organization Settings
• Adding Users
• Adding Devices
• Adding Workspaces
• Administration Panels
• User Portal

Module 4: Webex Room Systems, Device, and Clients

• Webex Portfolio and Features
• Webex Desk Series
• Webex Room Kits
• Webex Room Devices
• Webex Board Pro
• Webex Room Navigator
• SX / DX Devices
• Webex Room OS 11
• Webex Device States
• Webex Calling Devices
• Webex Meeting App
• Webex App
• Webex Web Interface
• Webex Mobile Clients
• Device Use Cases

Module 5: Webex Meetings

• Webex Meeting Platform
• Webex Experience and Features
• Cisco Webex Layouts and Screen
• Schedule and Starting Meetings
• Cisco Webex Events
• Webex Meeting Site Administration
• Webex Meeting Templates

Module 6: Webex Hybrid Calendaring Services

• Hybrid Calendar Services
• Calendar Services
• Expressway C Settings
• Manage Certificates
• Configure Connector Management

Module 7: Webex Calling

• Webex Calling Overview
• Webex Calling Architectures
• Webex Calling Configuration
• Webex Calling Features
• Webex Calling Service Settings
• Webex Calling Client Settings
• Webex Calling Provisioning
• Webex Calling Migration
• Webex Calling, U.S. Emergency Call Handling

Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

• Directory Synchronization
• Integrate O365 with Webex
• Single Sign-On with Azure
• Single Sign-On with ADFS

Module 9: Webex Edge 

• Introduction to Webex Edge for Devices
• Webex Edge Device Connector
• Registering Multiple Devices to the Cloud
• Cloud Features for On-Premises Devices
• Hybrid Calling for Webex Devices: Configuration
• Device Configuration
• Bulk Configuration

Module 10: Webex Hybrid Calendaring Services

• Hybrid Calendar Overview
• Hybrid Calendar Scheduling
• Deploying Hybrid Calendaring
• Expressway C Configuration for Hybrid Calendar

Module 11: Configuring Webex Services Video Mesh

• Video Mesh Overview
• Video Mesh Deployment
• Webex Video Mesh Node Discovery
• Mesh Node - Call Control Integrations
• Mesh Node - Distributed Architecture

Module 12: Webex Hybrid Calling

• Hybrid Calling Overview
• Hybrid Calling Scenario
• Hybrid Calling Configuration

Module 13: Microsoft Teams Integration 

• Video Integration with Microsoft Teams (VIMT) Overview
• Cloud Video Interop (CVI) enabled vs Direct Guest Join (WebRTC)
• Cisco Webex Video Integration for Microsoft Teams (VIMT) Architecture
• WebRTC Architecture
• Deploying Video Integration with Microsoft Teams

Module 14: Webex Services Security

• Introduction - Webex Cloud Security
• Security - Visibility and Firewalls
• Hybrid Data Security
• Custom Security Settings

Module 15: Webex Edge Audio

• Edge Audio Overview
• Edge Audio Configuration
• Unified Communications Manager Configuration
• Expressway Configuration
• Control Hub Configuration

Module 16: Webex Services - Compliance 

• Compliance Overview
• Webex Compliance APIs
• Webex Control Hub Compliance Configuration

Module 17: Monitoring, Analytics, and Troubleshooting

• Webex Monitoring, Analytics, and Troubleshooting Overview
• Webex Sites Status
• Webex Meetings Analytics > Engagement
• Webex Meetings Analytics > Participants
• Webex Meetings Analytics > VoIP Quality
• Webex Meetings Analytics > Video Quality
• Webex Meetings Analytics > Join Meeting Time
• Webex Meetings Analytics > Audio
• Webex Analytics > Messaging
• Webex Analytics > Calling
• Webex Analytics > Devices
• Webex Analytics > Video Mesh
• Webex Troubleshooting
• Webex Reporting

Module 18: Webex Integration with Slack

• Slack / Webex Integration Overview

Module 19: Webex Integration with Slido

• Slido Overview
• Slido Deployment
• User Experience and Workflow
• Data Management
• Integration Tools

Module 20: Webex APIs, Integrations and Macros

• Webex APIs
• Integrations
• Device Programmability and Macros

Module 21: Digital Signage

• Webex Digital Signage
• Digital Signage Configuration using Cisco Webex Control Hub
• Appspace