This 3-day Webex Administration instructor-led course will enable students to Provision and Administer a Cisco WebEx Meetings Solution. Students will learn how to Administer, Configure, and Troubleshoot Webex Meetings. Students will also learn how to set up Webex User Accounts, Manage Site Options, Configure Meeting Options, Allow Video Systems to Join Meetings, Configure Branding for Site Customization, Manage Recordings, Manage Session Types, Manage and View Reports, and Troubleshoot issues with conferences.
Module 2: Setting up and Administering the WebEx Teams Service
Network Assessment and Provisioning
Cisco WebEx Teams Control Hub
Cisco WebEx Teams Control Hub Pro Pack
Integrating Cisco WebEx with Active Directory
Managing User and Features
Checking the WebEx Health
Provisioning Cisco Phones
Provisioning Telepresence Endpoints
Provisioning WebEx App Soft Client
Provisioning IPads
Provisioning IPhones
Provision Android Phones
Module 3: WebEx User Accounts Management
WebEx User Account Management Options
Manage User Accounts in Cisco WebEx Site Administration
Manage User Account Privileges in Cisco WebEx Site Administration
Batch Import and Export WebEx Users in WebEx Site Administration
Send Email Messages to All WebEx Site Users
Simplified User Management
SSO Configuration Resources
Prerequisites for Teams Meetings Experience
Link WebEx Site and WebEx Teams
Analytics
WebEx Diagnostics
WebEx Teams using existing WebEx Credentials
Site Linking Mode Models
Site Linking: Verify Domains
Preferred Architecture for Site Linking
Module 4: WebEx Site Administration
Common Settings
Site Options
Collaboration Meeting Rooms (CMR)
Company Addresses
Disclaimers
Email Template
Mobile
Navigation Customization
Productivity Tools
Scheduler
Security
Site Information
User Privileges
Meeting Center
Site Options
Default Options
Navigation Customization
Scheduling Templates
Event Center
Site Options
Default Options
E-Commerce
Navigation Customization
Reassignment
Registration Form
Scheduling Templates
Module 5: WebEx Personal Meeting Rooms (PMR)
Settings
My Meetings
My Personal Room
My Files
My Contacts
My Profile
Preferences
General
“Meet Now” Settings
Audio Set up
Video Systems
My Personal Room
Scheduling Templates
Scheduling Options
Support Center
My Reports
All Services
Usage Report
View usage information for your meetings
Meeting Center:
Meeting Recording Report
View a list of attendees who have downloaded or viewed a meeting recording
Event Center:
Registration Report
View registration information, and send reminder emails before the event. After the event, you can also view whether a registrant attended or was absent.
Attendance Report
View attendance information for any event. You can send follow-up emails after the event.
In-Event Activity Report
Support Center:
Session Query Tool
Report on session information for selected Queue(s) or CSR(s)
CSR Activity
Report on session information for selected CSR(s)
Module 6: WebEx Meeting App
WebEx Meetings App
WebEx Media Source UDP Port Ranges for Apps and Devices
WebEx/CMR Port/FW Table—WebEx Desktop/Mobile
WebEx/CMR Port/FW Table—TelePresence
Expressway Preferred Deployment
Policy in Layers
Firewall Issues
Deep Packet Inspection
H.323/SIP protocol ‘Fixup’
Stateful connection monitoring
Application Layer Gateways
NAT reflection seen as malicious traffic
Firewall Troubleshooting
Firewalls Takeaways
Module 7: Bandwidth Selection
WebEx Desktop Clients Bandwidth vs Resolution (docked)
WebEx Desktop Clients Bandwidth vs Resolution (full-screen)
Room System Endpoints Bandwidth vs Resolution Main Video [typical]
Room System Endpoints Bandwidth vs Resolution Content Channel [typical]
Module 8: WebEx QoS
WebEx QoS Guidelines
Rate Adaptation
Media Resilience
Network Intelligence
WebEx Teams Client- Source & Destination UDP
WebEx Meetings Client- Source & Destination UDP
Media Identification
Video Traffic: non-QoS Case Study
Network Impairment Tolerance Specifics for Webex Meetings
WebEx QoS WiFi
WebEx, Teams, and Jabber Mark UP (User Priority) and DSCP Natively
WebEx Meetings Desktop/mobile
Teams Desktop clients/mobile/Cloud Registered Endpoints
Video Mesh
Module 9: WebEx Security
Secure Design is Critical
Cisco Multi-Layer Security Model
Multi-tenancy isolation Data security model
Targeted Use of Standards-Based Cryptography
Product Security Incident Response Team (PSIRT)
Module 10: WebEx Mesh Node Overview
What is it
WebEx Mesh Architecture
WebEx Mesh Node – CUCM
WebEx Mesh Node – Cloud
Module 11: Cisco WebEx Control Hub Reports
Cisco WebEx Control Hub
Reports
Resources Reports : Total Calls and Cloud Calls Cards
Resources Reports : Call Activity graph with active cloud calls
Resources Reports : Call Distribution Report for On-Premises Clusters
Cascade Bandwidth Reports
Bandwidth Reports
Reports
Adoption Reports- Total Meetings Card and Graphs By host type
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